privacy policy

1. Introduction

This Privacy Policy explains how Toristool (“we,” “our,” or “us”) collects, uses, and protects information from customers using our mobile app and website. By using Toristool, you agree to the practices described below.

2. Information We Collect

• Personal Data: Name, email, phone number, payment details.
• Booking Data: Services booked, transaction history.
• Device & Usage Data: IP address, browser type, app usage statistics.
• Location Data: If enabled, approximate location for service matching.

3. How We Use Customer Information

• To connect customers with vendors
• To process bookings and payments
• To provide customer support
• To improve app and website functionality
• To comply with UAE legal requirements

4. Liability Disclaimer

Toristool is a marketplace platform. All services are provided by independent third-party vendors.

• Toristool does not provide services directly.
• Toristool is not responsible for damages, losses, or compensation related to vendor services (e.g., damaged clothes, lost items, poor service quality).
• Customers must resolve disputes directly with vendors.

5. Sharing of Information

Customer data may be shared with:

• Vendors providing services
• Payment processors
• Legal authorities when required by law

6. Data Security

We use reasonable technical and organizational measures to protect customer data.

7. Children’s Privacy

Toristool is not directed to children under 13. We do not knowingly collect data from minors.

8. Changes to This Policy

We may update this Privacy Policy. Customers will be notified of significant changes.

9. Contact Us

📧 Email: [info@toristool.com] 📍 Address: [Zakher tower ,Sharjah,United Arab Emirates ]

Toristool Customer Terms of Use

1. Introduction

These Terms of Use (“Terms”) govern your access to and use of the Toristool mobile application and website. By creating an account or booking services, you agree to these Terms. Toristool is a technology platform that connects customers with independent third-party vendors. Toristool does not provide services directly.

2. Eligibility

• You must be at least 18 years old to use Toristool.
• You must provide accurate registration and payment information.

3. Role of Toristool

• Toristool provides a marketplace for connecting customers with vendors.
• Toristool does not own, operate, or control vendor services.
• Vendors are solely responsible for the quality, safety, and legality of their services.

4. Liability Disclaimer

• Toristool is not liable for damages, losses, or compensation related to vendor services (e.g., damaged clothes, lost items, poor service quality).
• Customers must resolve disputes directly with vendors.
• Toristool may assist but is not obligated to mediate disputes.

5. Customer Responsibilities

• Provide accurate booking and payment information.
• Respect vendor policies and property.
• Pay for services booked through the platform.
• Use Toristool lawfully and responsibly.

6. Payments

• Payments are processed through third-party providers.
• Toristool may charge service or transaction fees.
• Refunds and cancellations are subject to vendor policies.

7. Data Protection & Privacy

Toristool complies with:

• UAE Federal Data Protection Law (2021)
• EU GDPR
• US CCPA/FTC regulations

Customer rights include:

• Access, correction, and deletion of personal data
• Data portability (EU GDPR)
• Opt-out of marketing communications (CCPA)
• Consent for location and sensitive data collection

8. Intellectual Property

• Toristool owns all rights to its platform, branding, and software.
• Customers may not copy, modify, or distribute Toristool content without permission.

9. Dispute Resolution

• Disputes with vendors must be resolved directly.
• Governing law:
  • UAE users → UAE law
  • EU users → EU consumer law
  • US users → Applicable state/federal law

10. Termination

• Toristool may suspend or terminate accounts for violations of these Terms.
• Customers may delete their accounts at any time.

11. Changes to Terms

Toristool may update these Terms. Continued use of the platform after changes constitutes acceptance.

Toristool Terms of Service (Global)

1. Introduction

These Terms of Service (“Terms”) govern your use of the Toristool mobile application and website. By accessing or using Toristool, you agree to these Terms. Toristool is a technology platform that connects customers with independent third-party vendors. Toristool does not provide services directly.

2. Eligibility

• You must be at least 18 years old to use Toristool.
• Vendors must comply with local licensing and regulatory requirements in their jurisdiction.

3. Role of Toristool

• Toristool provides a platform for customers and vendors to connect.
• Toristool does not own, operate, or control vendor services.
• Vendors are solely responsible for the quality, safety, and legality of their services.

4. Liability Disclaimer

• Toristool is not liable for damages, losses, or compensation related to vendor services (e.g., damaged clothes, lost items, poor service quality).
• Customers must resolve disputes directly with vendors.
• Vendors are responsible for fulfilling their services and handling customer complaints.

5. User Responsibilities

• Customers: Provide accurate information, respect vendor policies, and pay for services booked.
• Vendors: Deliver services as advertised, comply with laws, and protect customer data.
• Both parties must use Toristool lawfully and respectfully.

6. Payments

• Payments are processed through third-party providers.
• Toristool may charge service or transaction fees.
• Vendors are responsible for applicable taxes in their jurisdiction.

7. Data Protection & Privacy

Toristool complies with:

• UAE Data Protection Law (2021)
• EU General Data Protection Regulation (GDPR)
• US California Consumer Privacy Act (CCPA)

Key rights include:

• Access & Portability: Users can request a copy of their data.
• Correction & Deletion: Users can request updates or removal of their data.
• Opt-Out: Users can opt out of marketing communications.
• Consent: Location and sensitive data are collected only with explicit consent.

8. Intellectual Property

• Toristool owns all rights to its platform, branding, and software.
• Vendors retain rights to their service content but grant Toristool a license to display it.

9. Dispute Resolution

• Disputes between customers and vendors must be resolved directly.
• Toristool may assist but is not obligated to mediate.
• Governing law:
  • UAE users → UAE law
  • EU users → GDPR & EU consumer law
  • US users → Applicable state/federal law (including CCPA/FTC)

10. Termination

• Toristool may suspend or terminate accounts for violations of these Terms.
• Users may delete their accounts at any time.

11. Changes to Terms

Toristool may update these Terms. Continued use of the platform after changes constitutes acceptance.

Toristool Vendor Agreement

1. Introduction

This Vendor Agreement (“Agreement”) is entered into between Toristool (“Platform,” “we,” “our”) and the independent vendor (“Vendor,” “you”). By registering and offering services through Toristool, you agree to the terms below.

2. Role of Toristool

• Toristool is a technology platform that connects customers with independent vendors.
• Toristool does not provide services directly and is not responsible for vendor performance.
• Vendors operate as independent contractors, not employees, agents, or representatives of Toristool.

3. Vendor Obligations

• Provide accurate business and service information.
• Maintain all required licenses, permits, and insurance in your jurisdiction.
• Deliver services safely, lawfully, and professionally.
• Protect customer data in compliance with UAE law, GDPR (EU), and CCPA (US).
• Handle disputes and complaints directly with customers.

4. Payments

• Toristool facilitates payments between customers and vendors.
• Vendors receive payouts minus applicable platform fees.
• Vendors are responsible for reporting and paying taxes in their jurisdiction.

5. Liability & Indemnification

• Vendors are solely responsible for the quality, safety, and legality of services provided.
• Toristool is not liable for damages, losses, or compensation claims arising from vendor services.
• Vendors agree to indemnify and hold harmless Toristool against claims, damages, or legal actions related to vendor services.

6. Compliance with Laws

Vendors must comply with:

• UAE Federal Data Protection Law (2021)
• EU GDPR
• US CCPA/FTC regulations
• Any other applicable local laws in their operating region.

7. Intellectual Property

• Vendors retain ownership of their service content.
• Vendors grant Toristool a license to display, market, and promote their services on the platform.

8. Termination

• Toristool may suspend or terminate vendor accounts for violations of this Agreement.
• Vendors may terminate their participation at any time by closing their account.

9. Governing Law & Dispute Resolution

• UAE vendors → UAE law applies.
• EU vendors → EU law applies.
• US vendors → Applicable state/federal law applies.
• Disputes must be resolved through negotiation first; Toristool is not obligated to mediate.

10. Changes to Agreement

Toristool may update this Agreement. Continued use of the platform after changes constitutes acceptance.

Toristool Vendor Privacy Policy

1. Introduction

This Privacy Policy explains how Toristool (“we,” “our,” or “us”) collects, uses, and protects information from vendors who provide services through our platform. By registering as a vendor, you agree to the practices described below.

2. Information We Collect

• Vendor Registration Data: Name, business license, contact details, payment information.
• Service Listings: Details of services offered (e.g., laundry, bike rental, food, accommodation).
• Transaction Data: Records of bookings, payments, and customer interactions.
• Device & Usage Data: IP address, browser type, app usage statistics.

3. How We Use Vendor Information

• To verify vendor identity and eligibility
• To display vendor services to customers
• To process payments and transfers
• To communicate updates, policies, and support
• To comply with UAE legal and regulatory requirements

4. Liability Disclaimer

Toristool is a technology platform connecting vendors with customers. Vendors are solely responsible for the quality, safety, and legality of services provided.

• Toristool does not guarantee vendor services.
• Toristool is not liable for damages, losses, or compensation claims arising from vendor services.

5. Sharing of Information

Vendor data may be shared with:

• Customers booking services
• Payment processors and financial institutions
• Legal authorities when required by law

6. Data Security

We implement reasonable safeguards to protect vendor information. Vendors are responsible for securing their own customer data collected during service delivery.

7. Changes to This Policy

We may update this Privacy Policy. Vendors will be notified of significant changes.

contact Us

📧 Email: [info@toristool.com] 📍 Address: [Zakher tower ,Sharjah,United Arab Emirates ]